Careers: Phone Reception & Reservations - V. Sattui Winery

Careers: Phone Reception & Reservations

Weekend Phone Reception / Reservations / Customer Service

Work for one of Napa Valley’s most iconic wineries! Family owned for over 135 years – with a rich history dating back to 1885 and unique offerings including highly-awarded wines sold only at the winery, an Italian-inspired Deli & Marketplace, picnicking, and wine tasting.

Sattui Winery is currently seeking a part-time to full-time receptionist to field high-volume inbound customer calls Saturdays and Sundays with some Fridays and Mondays, 9am – 5pm. Duties include and qualities required:

  • Warm and welcoming representation of the V. Sattui Winery brand
  • Exemplary service with genuine concern for customer satisfaction
  • Answer wide variety of inquiries including, but not limited to the following topics:
    • tasting reservations
    • visitation policies
    • experiences offered
    • picnicking
    • times of operation
    • event information
    • wine orders
    • club/membership status and benefits
  • Frequent fielding of rolled-over calls to voicemail
  • Voicemail management of overnight boxes
  • Internal communications and forwarding of messages with various staff and Concierge via phone, text, email
  • Superb communication skills, both verbally and written
  • Able to multi-task while maintaining attention to detail
  • Highly organized with exceptional follow-through
  • Computer literate
  • Experience with the following: Microsoft Office applications – with emphasis on Outlook – email and calendar, online reservations systems (CellarPass), CRM data systems (VinSuite)
  • Some online Chat fielding using Tawk
  • Wine and Napa Valley hospitality industry knowledge preferred but not required

Benefits:
•  Competitive Salary
•  Paid Vacation (full-time only)
•  Health Insurance including Dental, Vision (full-time only)
•  Profit Sharing – 401K (full-time only)
•  Discounts on Employee Purchases

Please forward interest and resume to: ali@vsattui.com.