FAQ

Due to legal restrictions on shipments of wine and other alcoholic beverages, there are several states we are unable to ship to. If you are unsure about the shipment of wine to your state please call 707-963-7774. Tax or excise tax may be charged in each applicable state, as determined by state and local laws of the customer and V. Sattui Winery.

All wine orders must be placed by a person 21 years of age or older.

Verification of age and signature is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held for a limited time in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

All shipments are shipped ground unless otherwise stated so. Please allow 10-12 business days for normal delivery for all out-of-state shipments and 5- 7 business days within the state of California.  Overnight orders must be placed before 11am Sunday through Thursday for delivery the following day.

To avoid in-transit temperature extremes during the summer and winter months, we offer Express shipping to most states.

Please call us directly (707) 963-7774 to learn if we can ship to a specific country.  At this time we do not ship online store products outside the United States.

If for any reason you are not entirely satisfied with your purchase:

  • Please contact the winery as soon as possible either by phone (707-963-7774) or email (info@vsattui.com).
  • Clearly explain your dissatisfaction with the product. Please note, our products are guaranteed against breakage or damage in transit, but not based on personal taste.
  • If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
  • All wine or event ticket sales are final, and are not eligible for refund.

Many reds and few whites from the best growing regions, such as Napa Valley, often improve when they are aged in the bottle.  Download our Long-Term Aging & Drinkability Chart for suggested optimum maturity.

Shipments of Wine:

Due to legal restrictions on shipments of wine and other alcoholic beverages, there are several states we are unable to ship to. If you are unsure about the shipment of wine to your state please call 707-963-7774. The tax or excise tax may be charged in each applicable state, as determined by state and local laws of the customer and V. Sattui Winery.

All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

All shipments are shipped ground unless otherwise stated so. Please allow 10-12 business days for normal delivery for all out-of-state shipments and 5- 7 business days within the state of California.

To avoid in-transit temperature extremes during the summer months, we offer 3-day Air service by our couriers.

At this time we do not ship online store products outside the United States.

Returns and Exchanges

If for any reason you are not entirely satisfied with your purchase:

  1. Please contact the winery as soon as possible either by phone (707-963-7774) or email (info@vsattui.com).
  2. Clearly explain your dissatisfaction with the product. Please note, our products are guaranteed against breakage or damage in transit, but not based on personal taste.
  3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
  4. All wine or event ticket sales are final, and are not eligible for refund.

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