FAQ

Are there any fees to sign up?
I signed up for the Wine Club while I was at the Winery. What happens next?
When do my benefits start?
When will I be charged for my Wine Club?
How much will I be charged each month?
I’ve received my order confirmation. When will I receive my wines?
I think you guys are great and I love receiving your wines every month.
As a pick-up customer, when can I pick up my wine?
I need to change my shipping address.
I’m going on vacation/moving/having a baby. Can I put my Wine Club on hold?
Can I change Clubs?
Will I have to be home to receive the shipment
Can I have my wine club shipments delivered to my home?
How do I update my address or credit card information
What is your return policy?

Are there any fees to sign up?

There are no fees to sign up; only the cost of the wine (less 10%) + applicable shipping and taxes


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I signed up for the Wine Club while I was at the Winery. What happens next?

Once we enter your sign-up, you can expect a Welcome Email. If you do not receive this email within 7 days, please contact us so we may verify your email address.


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When do my benefits start?

Your benefits begin upon enrollment.


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When will I be charged for my Wine Club?

We charge on the first business day of the month.


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How much will I be charged each month?

Our Wine Clubs vary in cost. Please refer to our Club page [insert link] to see the price range for each club.


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I’ve received my order confirmation. When will I receive my wines?

Your wines will arrive around the middle (third week) of the month. Shipping notifications will be sent to the shipping email address on file.


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I think you guys are great and I love receiving your wines every month.

Why thank you, we think you're great too, and yes, our wines are amazing!


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As a pick-up customer, when can I pick up my wine?

Once you are charged you will receive an email confirmation after which time you can pick up your shipment at the Winery. Make sure you make your way to our members-only Cellar Club to enjoy a complimentary wine tasting while we pack up your club selections! Please keep in mind, if you have more than 3 month's worth of selections to pick up, call ahead so we can expedite the pick-up process for you.


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I need to change my shipping address.

Please do so 10 days before the first of the month. Keep in mind that if you need to change the shipping address after we have charged for the shipment, there my be re-route fees associated with changing the destination address.


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I’m going on vacation/moving/having a baby. Can I put my Wine Club on hold?

Absolutely - and congratulations!  Please call or email us with your hold request.  We can place your shipments on hold for up to six months.


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Can I change Clubs?

Certainly, in fact, we encourage it! We have 5 clubs for you to choose from. We recommend our Dry or Dolce Club in the summer months and our Premier Club during the holidays.  Simply call or email us with your club change request.


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Will I have to be home to receive the shipment

Yes.  Delivery will require an adult signature.


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Can I have my wine club shipments delivered to my home?

Yes, however a business address is preferred as delivery will require an adult signature.


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How do I update my address or credit card information

Please call or email us to update your member information.


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What is your return policy?

If we ship your wine to you and your wine is damaged in transit, please call or email us immediately.  Our wines are guaranteed to arrive in good condition.  If your shipment is deemed "undeliverable" by the carrier, your wine will be returned to the Winery and a reship fee will apply.


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